Shipping policy

Jay’s Locker Shipping Policy

Order Processing

Jay’s Locker carefully inspects, protects, and packages each order before shipment.

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of unusually high order volume, live-sale activity, holidays, or major promotions, processing may take slightly longer.

Domestic Shipping

Jay’s Locker currently ships within the United States.

Our standard shipping option is:

USPS Ground Advantage — $6.99

Orders of $100 or more qualify for free standard shipping unless otherwise stated at checkout.

USPS Ground Advantage currently has an expected delivery standard of approximately 2–5 business days and includes tracking. USPS also currently includes up to $100 of insurance with eligible Ground Advantage shipments, subject to USPS terms and restrictions.

Express Shipping

Customers who need faster delivery may select:

USPS Priority Mail Express — $19.99

Priority Mail Express currently has a 1–3 day service standard, depending on the acceptance date, origin ZIP Code, destination ZIP Code, and other USPS service conditions.

Express shipping does not reduce Jay’s Locker’s order-processing time unless otherwise stated.

Tracking

Tracking information will be provided when an order ships.

Customers are responsible for monitoring tracking information and ensuring that someone can receive or secure valuable packages when appropriate.

Tracking may take time to update after a shipping label is created or a package is accepted by the carrier.

Packaging

Sports cards are packaged with protection appropriate to the item being shipped.

Depending on the product, packaging may include:

  • Penny sleeves

  • Top loaders

  • Team bags

  • Cardboard protection

  • Bubble mailers

  • Protective boxes

  • Additional padding

Professionally graded cards, higher-value collectibles, and memorabilia may receive additional packaging and protection.

Our goal is to protect each item from movement and damage during normal shipment.

Higher-Value Orders

Jay’s Locker may add additional insurance, signature confirmation, or other shipping protections to higher-value orders when appropriate.

In some cases, a signature may be required before delivery.

These additional protections may be added at Jay’s Locker’s discretion based on the value, rarity, or nature of the item.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Jay’s Locker is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

If you discover an address error before your order ships, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Carrier Delays

Delivery dates shown by USPS, Shopify, or other carriers are estimates unless the selected carrier service specifically provides a delivery guarantee.

Weather, holidays, transportation disruptions, staffing issues, natural disasters, and other circumstances outside Jay’s Locker’s control may affect delivery times.

Jay’s Locker is not responsible for carrier delays after an order has been properly transferred to the shipping carrier.

Lost Packages

If tracking indicates that a package has not arrived within the expected delivery period, contact Jay’s Locker so we can review the shipment.

Customers may also be asked to work with USPS or the applicable carrier during an investigation.

A package will not automatically be considered lost solely because it arrives later than the original estimated delivery date.

Any refund, replacement, insurance claim, or other resolution will depend on the circumstances of the shipment, tracking information, carrier findings, insurance coverage, and applicable law.

Damaged Shipments

If your order arrives damaged, please contact Jay’s Locker as soon as reasonably possible.

Please keep:

  • The item

  • The shipping container

  • Protective packaging

  • Labels

  • Any other materials included in the shipment

We may request photographs of the damaged item and packaging to document the claim.

Do not discard the original packaging until the matter has been resolved.

Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it, first check:

  • Around the delivery location

  • With other household members

  • With neighbors when appropriate

  • With the local carrier or post office

If the package still cannot be located, contact Jay’s Locker and we will review the available tracking information and determine the appropriate next steps.

Returned-to-Sender Packages

If a package is returned to Jay’s Locker because of an incorrect address, refused delivery, failed delivery attempt, or another customer-related issue, the customer may be responsible for additional shipping charges required to resend the order.

International Shipping

Jay’s Locker does not currently offer international shipping unless an international shipping option is specifically displayed and available during checkout.

Combined Shipping

When multiple items are purchased in the same order, Jay’s Locker may combine eligible items into one shipment when it is safe and practical to do so.

Contact

If you have questions about shipping, tracking, delivery, or a damaged package, please contact Jay’s Locker through the contact information provided on our website.

Please include your order number whenever possible.

Jay’s Locker
Sports Cards & Memorabilia

Collect the Game. Build the Legacy.