Refund policy

Jay’s Locker Return & Authenticity Policy

At Jay’s Locker, we take pride in accurately representing the sports cards and memorabilia we sell. Please review our return policy before purchasing.

Trading Cards — All Sales Final

All trading card sales are final.

This includes:

  • Raw trading cards

  • Professionally graded cards and slabs

  • Individual cards

  • Card lots and collections

  • Rookie, insert, parallel, numbered, autograph, relic, and memorabilia cards

We do not accept returns based on:

  • Buyer’s remorse

  • Changes in market value

  • Differences in personal opinions regarding card condition

  • A card receiving a different grade than the buyer expected

  • Minor imperfections that were visible or disclosed in the listing

Customers should carefully review all photographs, descriptions, grading information, and card details before completing a purchase.

If you believe you received the wrong item or an item was materially different from the listing, contact Jay’s Locker promptly so we can review the situation.

Autographed Memorabilia — 15-Day Authenticity Guarantee

Jay’s Locker provides a 15-day authenticity guarantee on autographed memorabilia.

If an autograph purchased from Jay’s Locker is determined to be not authentic by a recognized third-party autograph authentication company, the buyer may request a return and refund.

Accepted third-party authenticators include:

  • PSA/DNA

  • James Spence Authentication (JSA)

  • Beckett Authentication Services (BAS)

The authenticity claim must be initiated within 15 days of confirmed delivery.

To qualify for a refund, the buyer must provide written documentation from one of the recognized authentication companies showing that the autograph was not authenticated.

Personal opinions, online opinions, social-media comments, or evaluations from individuals who are not recognized professional authentication companies do not qualify as proof of non-authenticity.

Conditions for an Authenticity Return

To qualify for a return under the authenticity guarantee:

  • The claim must be submitted within 15 days of delivery.

  • Written documentation from PSA/DNA, JSA, or Beckett Authentication Services must be provided.

  • The item must be returned in the same condition in which it was received.

  • Any original certificate of authenticity, hologram, packaging, case, accessories, or documentation included with the purchase must also be returned.

  • The item may not have been altered, damaged, modified, cleaned, restored, or otherwise changed after delivery.

Once the returned item and supporting authentication documentation have been received and verified, Jay’s Locker will issue the appropriate refund.

Shipping Damage or Incorrect Orders

If an order arrives damaged or you receive an item different from what was purchased, contact Jay’s Locker as soon as possible after delivery.

Please retain the original packaging and provide photographs of the item, packaging, and shipping materials so we can evaluate the issue.

Refunds

Approved refunds will be issued to the original payment method.

Processing times after a refund is issued may vary depending on the customer’s bank, credit-card company, or payment provider.

Contact Us

Questions regarding an order, authenticity claim, or this policy should be submitted through the contact information provided on the Jay’s Locker website.

Collect the Game. Build the Legacy.

This policy does not limit any rights or remedies that may be required under applicable law or payment-provider rules.